Privacy Policy

At Payung Rafting Ubud, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Full name
  • Contact details (phone number, email address)
  • Hotel or pickup address
  • Payment information (for booking purposes)
  • Special requests or health-related information (if provided)

We may also collect non-personal data such as:

  • Website usage data (via cookies or analytics tools)
  • Device and browser information

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and manage your bookings
  • To arrange transportation and rafting schedules
  • To communicate with you regarding your reservation
  • To improve our services and customer experience
  • To comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

  • Internal staff for operational purposes
  • Trusted third-party service providers (transportation, insurance, etc.)
  • Government authorities when required by law

All third parties are required to handle your information securely and only for necessary purposes.

4. Data Security

We take appropriate measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve website performance

You can choose to disable cookies through your browser settings.

6. Media & Photography

During rafting activities, photos or videos may be taken for documentation or promotional purposes. By participating, you agree that:

  • Your images may be used for marketing unless you request otherwise
  • Photo and video services may be provided by third-party vendors

If you do not wish to appear in any media, please inform our team in advance.

7. Data Retention

We retain your personal information only as long as necessary for:

  • Completing services
  • Legal and administrative purposes

After that, your data will be securely deleted or anonymized.

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (where applicable)

Requests can be made through our official contact channels.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

10. Children’s Privacy

Our services are intended for participants aged 6 and above. We do not knowingly collect personal data from children without parental consent.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact Payung Rafting Ubud through our official communication channels.

Final Statement

By using our services, you agree to the terms outlined in this Privacy Policy and consent to the collection and use of your information as described above.